1 44000209806 2019-01-10T11:24:24-05:00 44000309200 false FAQ's 5 2019-01-14T11:14:41-05:00 1 1 2019-01-17T16:21:44-05:00 0 0 For an optimal site experience, we recommend using the latest versions of the browsers listed below. Using older browser versions can prevent you from accessing IZEAx, and some site features may not function as expected.  Chrome Firefox Safari  If you are using a supported browser and are still encountering a site error: Confirm your internet browser is current Try using a different browser If you've tried these solutions but are still experiencing issues, please contact the Customer Experience team with the following details: An explanation of the issue The browsers and versions you've tried A screenshot or video of the issue you are experiencing <p>For an optimal site experience, we recommend using the latest versions of the browsers listed below. Using older browser versions can prevent you from accessing IZEAx, and some site features may not function as expected. </p><ul><li>Chrome</li><li>Firefox</li><li>Safari </li></ul><p>If you are using a supported browser and are still encountering a site error:</p><ul><li>Confirm your <a href="https://updatemybrowser.org/browser" rel="noreferrer noopener" target="_blank">internet browser is current</a></li><li>Try using a different browser</li></ul><p>If you've tried these solutions but are still experiencing issues, please contact the Customer Experience team with the following details:</p><ul><li>An explanation of the issue</li><li>The browsers and versions you've tried</li><li>A screenshot or video of the issue you are experiencing</li></ul><p><br></p> 44000309200 60 44000494132 2020-09-14T10:47:02-04:00 2043044474784 1 2 0 0 Browser Compatibility 2020-09-14T10:47:02-04:00 2043019438418 1 2019-01-17T16:23:05-05:00 0 0 Question: I am attempting to create a new Campaign but am getting the message "Oops! Something went wrong. We're aware of the situation and are working to fix it. Contact us if the problem persists." Answer: There could be a few things going on here: 1. You may need to clear the cache on your browser. 2. You may have Javascript disabled. 3. You may have a popup blocker enabled. <p><strong>Question:</strong></p><p>I am attempting to create a new Campaign but am getting the message "Oops! Something went wrong. We're aware of the situation and are working to fix it. Contact us if the problem persists."</p><p><strong>Answer:</strong></p><p>There could be a few things going on here:</p><p>1. You may need to clear the cache on your browser.</p><p>2. You may have Javascript disabled.</p><p>3. You may have a popup blocker enabled.</p><p><br></p> 44000309200 56 44000494133 2020-09-15T10:48:49-04:00 2043044474784 2 2 0 0 Why Am I Receiving An Error Message When I Attempt To Create My Campaign? 2020-09-15T10:48:49-04:00 2043019438418 1 2019-01-17T16:24:21-05:00 0 0 If you are not able to access your Account, it may be because your Account has been locked or your account has been temporarily disabled. Account Locked Your Account will become locked if you enter an incorrect password too many times. To unlock your Account, you will need to reset your password by clicking the Forgot Password? link on the sign in screen. If you need help resetting your password click here.  Account Disabled In the platform your Account can be disabled for a number of reasons. If your Account has been disabled you will receive the following error when attempting to sign into your Account:  If you have received this error, you will need to open a ticket with our Customer Experience team. They will be happy to assist you. <p>If you are not able to access your Account, it may be because your Account has been locked or your account has been temporarily disabled.</p><p><strong>Account Locked</strong></p><p>Your Account will become locked if you enter an incorrect password too many times. To unlock your Account, you will need to reset your password by clicking the <em><strong>Forgot Password?</strong></em> link on the sign in screen. If you need help resetting your password <a href="https://marketers.izea.com/support/solutions/articles/44000792362-how-do-i-reset-my-password-" rel="noreferrer noopener" target="_blank">click here</a>. </p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043147189843/original/WHtvbkFo8Mq3x8VN8FdBlDBG1JlcdyleXQ.png?1600104295" style="width: 402px;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="2043147189843"></p><p><strong>Account Disabled</strong></p><p>In the platform your Account can be disabled for a number of reasons. If your Account has been disabled you will receive the following error when attempting to sign into your Account: </p><p><img src="https://downloads.intercomcdn.com/i/o/73395242/97e827b11c1fb992c4c62644/Z_uCqxaOsQ85yK0EGyJG9gOF6SIZBK1PUkEaGCxQ1XeSQynRpYkjoweuIYqWmvBrXx-CGOUp_kUodyFSt-XT893O5RkXKv0JyOXlbHmo-INhPMOdBbFvZnqmxXbOWRCixjZMjlbg" class="fr-dii"></p><p>If you have received this error, you will need to open a ticket with our Customer Experience team. They will be happy to assist you.</p> 44000309200 61 44000494162 2020-09-15T10:50:23-04:00 2043044474784 3 2 0 0 Why Can't I Access My Account? 2020-09-15T10:50:23-04:00 2043019438418 1 2019-01-17T16:47:33-05:00 0 0 IZEA has a robust family of Celebrity Content Creators ranging from television and film actors to reality tv stars, athletes and musicians. The best practice for engaging a Celebrity Creator is to do so through your Account Representative, as many factors are considered when aligning a Celebrity to a Campaign. Your Account Representative can also assist in exploring additional options, should the Celebrity Creator be unavailable. 1. Celebrities can be found using the Search feature on the left hand side of the Dashboard. 2. You can then search for a specific celebrity by name or by keyword.  3. Your search results will be displayed below the Keyword search bar. 4. Once you have found a celebrity you would like to make an Offer to, you can view their Profile and then make a Direct Offer to their Account. Please note that you must have enough funds to cover the cost of the offer in your account before you can extend a Direct Offer.  <p>IZEA has a robust family of Celebrity Content Creators ranging from television and film actors to reality tv stars, athletes and musicians. The best practice for engaging a Celebrity Creator is to do so through your Account Representative, as many factors are considered when aligning a Celebrity to a Campaign. Your Account Representative can also assist in exploring additional options, should the Celebrity Creator be unavailable.</p><p>1. Celebrities can be found using the <a href="https://marketers.izea.com/support/solutions/44000223423" rel="noreferrer noopener" target="_blank"><em>Search</em></a> feature on the left hand side of the Dashboard.</p><p>2. You can then search for a specific celebrity by name or by keyword. </p><p>3. Your search results will be displayed below the Keyword search bar.</p><p>4. Once you have found a celebrity you would like to make an Offer to, you can view their Profile and then make a <a href="https://marketers.izea.com/support/solutions/articles/44000520574-make-a-direct-offer" rel="noreferrer noopener" target="_blank">Direct Offer</a> to their Account. Please note that you must have enough funds to cover the cost of the offer in your account before you can extend a Direct Offer. </p><p><br></p> 44000309200 118 44000494299 2020-09-15T14:40:45-04:00 2043044474784 4 2 0 0 How Can I Access A Celebrity To Create Content? 2020-09-15T14:40:45-04:00 2043019438418 1 2019-01-17T16:50:51-05:00 0 0 What Is Collaboration Suite? Collaboration Suite allows your users to grant account access to 3rd party clients in order to review Creators, Content, and Analytics for specific campaigns. Collaboration Suite limits the access to clients and only share the information that you allow. How Do I Grant Client Access? From the Sponsorship dashboard, select the Campaign you wish to grant client access. Click the "Access" tab to start adding clients. When adding clients, you will need their name and email to authorize access to any or all of the capabilities.  Do They Have To Create Their Own Accounts? Once you grant a user access to the Campaign, they will be prompted with an email to create their own Collaboration Suite account. If they already have an account from a previous Campaign, they will receive a notification that they now have access to a new Campaign and need to log into their account.  Can I Take Away Access? If you have accidentally granted a client access or no longer wish for them to be able to view a Campaign, you can revoke their access. Please see this article for revoking access.  <h4 data-post-processed="true"><strong>What Is Collaboration Suite?</strong></h4><p>Collaboration Suite allows your users to grant account access to 3rd party clients in order to review Creators, Content, and Analytics for specific campaigns. Collaboration Suite limits the access to clients and only share the information that you allow.</p><h4 data-post-processed="true"><strong>How Do I Grant Client Access?</strong></h4><p>From the Sponsorship dashboard, select the Campaign you wish to grant client access. Click the "Access" tab to start adding clients. When adding clients, you will need their name and email to authorize access to any or all of the capabilities. </p><h4 data-post-processed="true"><strong>Do They Have To Create Their Own Accounts?</strong></h4><p>Once you grant a user access to the Campaign, they will be prompted with an email to create their own Collaboration Suite account. If they already have an account from a previous Campaign, they will receive a notification that they now have access to a new Campaign and need to log into their account. </p><h4 data-post-processed="true"><strong>Can I Take Away Access?</strong></h4><p>If you have accidentally granted a client access or no longer wish for them to be able to view a Campaign, you can revoke their access. Please see this article for revoking access. </p><p><br></p> 44000309200 75 44000494324 2020-12-15T13:18:53-05:00 2043044474784 5 2 0 0 What Is Collaboration Suite? 2020-12-15T13:18:54-05:00 2043019438418 1 2019-02-18T15:46:48-05:00 0 0 If you are receiving an error message that your Account is locked or you just can not remember your password, use the following steps to reset it: 1. Head over to the sign-in page for your Account. 2. Click the Forgot Password? link. 3. Enter the email address for your Account and click Send Reset Instructions. 4. Check your email! The system will send you a link to reset your password.  5. Once you receive the email, click Change my password to be taken to the reset password page.  6. Enter your new password and then type the password again to confirm it. Click Submit. 7. You will be automatically logged in to your Account and can login in the future with your new password.  <div rel="clipboard_data"><p>If you are receiving an error message that your Account is locked or you just can not remember your password, use the following steps to reset it:</p><p>1. Head over to the sign-in page for your Account.</p><p>2. Click the <strong><em>Forgot Password?</em></strong> link.</p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043175718412/original/6fh-f46AlnmOdiZ_MLHKdK-gsEvo4YrvfQ.png?1608059624" style="width: 399px;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="2043175718412"></p><p>3. Enter the email address for your Account and click <strong><em>Send Reset Instructions</em></strong>.</p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043175718489/original/6gg12GY-h3O1FpFvB1cuPPQVtfYB0FYdOw.png?1608059643" style="width: 400px;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="2043175718489"></p><p>4. Check your email! The system will send you a link to reset your password. </p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043011626670/original/6c4ylDlb1LIQO1K3Ld0R-IOXKbht3jBTpw.png?1550522784" class="fr-fic fr-dii" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043011626670/original/6c4ylDlb1LIQO1K3Ld0R-IOXKbht3jBTpw.png?1550522784" data-fileid="2043011626670" data-uniquekey="1550522779952" style="width: 452px;"></p><p>5. Once you receive the email, click <strong><em>Change my password</em></strong> to be taken to the reset password page. </p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043175718755/original/HBAwilTzOP8FvFp3HruNgn_TE6bARz76FQ.png?1608059703" style="width: 406px;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="2043175718755"></p><p>6. Enter your new password and then type the password again to confirm it. Click <strong><em>Submit</em></strong>.</p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043175719296/original/6P-073yHRV02A8tJ5gFkZtwZyJwE5yXIJw.png?1608059827" style="width: 397px;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="2043175719296"></p><p>7. You will be automatically logged in to your Account and can login in the future with your new password. </p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043011626671/original/yyF257gzRfecpgipW8CcFQzreY-73IYV-g.png?1550522784" class="fr-fic fr-dii" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043011626671/original/yyF257gzRfecpgipW8CcFQzreY-73IYV-g.png?1550522784" data-fileid="2043011626671" data-uniquekey="1550522779952"></p></div><p><br></p> 44000309200 51 44000792362 2020-12-15T14:18:08-05:00 2043044474784 6 2 0 0 How Do I Reset My Password? 2020-12-15T14:18:08-05:00 2043019438418 1 2019-10-23T13:19:19-04:00 0 0 Verification is the process through which the platform checks to make sure everything the Creator has posted matches what was marked as approved by the Marketer within the system. The system will also check that the Creator has not taken down their post and that the social account they published their content on is still active and connected within the system.  There are two Verification check points in the platform. The first is when the Creator submits their live content/URL into the system to mark it as Published. The system will check to make sure that they have posted exactly what was approved by the Marketer in the draft in the system and that they have included all of the required elements (hashtags, mentions, links, etc.) and sponsorship disclosure in their post.  The second verification check point is at the 45 day payment mark which occurs 45 days after the Creator's post has been marked as Published within the system. The system will verify that their post is still live, contains all of the required elements, and contains the mandatory disclosure. It will also check to make sure that none of the content has been changed. A few things to keep in-mind at both verification check points: Instagram Story tasks are the only exception to the "Verified" label in the system. If the task is for an Instagram Story Frame, the 45 days begin after the Marketer clicks to manually verify the task.  Disconnected social connections will cause verification to fail and prevent analytics from gathering. Changing the disclosure from what was approved in the platform will cause verification to fail. Changes to required hashtags, mentions, or links from what was approved in the platform (this includes letter casing) will cause verification to fail. Added emojis will cause verification to fail. Extra or less images will cause verification to fail. Changes to the approved image(s) (filters, cropping, etc.) will cause verification to fail. Changes to the approved draft (spaces, paragraphs, bullets, re-wording, re-arranged wording etc.) will cause verification to fail. Changes approved by the Marketer off platform (via email for example) must be reflected in the system or the post will fail verification (using revisions or renegotiation within the system with the Marketer will be the best way to accomplish this) will cause verification to fail. Changes approved by the Marketer off platform must be reflected in the system or the post will fail verification. If the Creator's post passes the second verification, they will be paid for their work. If it does not you and the Creator will receive a Failed Verification notice. At this point you will need to manually verify the Creator's post. This article will help walk you through this process. <p>Verification is the process through which the platform checks to make sure everything the Creator has posted matches what was marked as approved by the Marketer within the system. The system will also check that the Creator has not taken down their post and that the social account they published their content on is still active and connected within the system. </p><p>There are two Verification check points in the platform. The first is when the Creator submits their live content/URL into the system to mark it as Published. The system will check to make sure that they have posted exactly what was approved by the Marketer in the draft in the system and that they have included all of the required elements (hashtags, mentions, links, etc.) and sponsorship disclosure in their post. </p><p>The second verification check point is at the 45 day payment mark which occurs 45 days after the Creator's post has been marked as Published within the system. The system will verify that their post is still live, contains all of the required elements, and contains the mandatory disclosure. It will also check to make sure that none of the content has been changed. A few things to keep in-mind at both verification check points:</p><ul><li>Instagram Story tasks are the only exception to the "Verified" label in the system. If the task is for an Instagram Story Frame, the 45 days begin after the Marketer clicks to manually verify the task. </li><li>Disconnected social connections will cause verification to fail and prevent analytics from gathering.</li><li>Changing the disclosure from what was approved in the platform will cause verification to fail.</li><li>Changes to required hashtags, mentions, or links from what was approved in the platform (this includes letter casing) will cause verification to fail.</li><li>Added emojis will cause verification to fail.</li><li>Extra or less images will cause verification to fail.</li><li>Changes to the approved image(s) (filters, cropping, etc.) will cause verification to fail.</li><li>Changes to the approved draft (spaces, paragraphs, bullets, re-wording, re-arranged wording etc.) will cause verification to fail.</li><li>Changes approved by the Marketer off platform (via email for example) must be reflected in the system or the post will fail verification (using revisions or renegotiation within the system with the Marketer will be the best way to accomplish this) will cause verification to fail.</li><li>Changes approved by the Marketer off platform must be reflected in the system or the post will fail verification.</li></ul><p>If the Creator's post passes the second verification, they will be paid for their work. If it does not you and the Creator will receive a Failed Verification notice. At this point you will need to manually verify the Creator's post. <a href="https://marketers.izea.com/support/solutions/articles/44001966960" rel="noreferrer" target="_blank">This article</a> will help walk you through this process.</p> 44000309200 42 44001816727 2020-09-14T13:39:32-04:00 2043044474784 7 2 0 0 What Does Verification Mean? 2020-09-14T13:38:28-04:00 2043019438418